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Automating Travel Experiences with Vernost & AWS

At the core, Vernost’s vision is to build cloud-native, API-first, AI-powered platforms that deliver personalized, scalable, and efficient digital experiences.

The Challenge

Modern travel booking flows were slow, fragmented, and resource-intensive. Vernost identified key challenges as it expanded its banking and airline travel business:

Customers demanded real-time, intelligent interactions beyond static search and booking forms.
Traditional flows (search → compare → book → support) caused drop-offs and low conversions.
Clients required loyalty integration, faster booking, and better ROI.
Contact center teams lacked automation, handling routine queries manually, impacting efficiency and scalability.

Loyalty & AI Integration

Seamlessly combines reward-based pricing and instant redemptions with travel bookings, driving loyalty stickiness and higher engagement.

Generative AI Agents

Built on Amazon Bedrock, AI agents handle chat, Q&A, reasoning, and bookings — automating end-to-end customer journeys.

Machine Learning Intelligence

Using Amazon SageMaker, we deploy models for personalization, ranking, churn prediction, anomaly detection, and fraud prevention.

Data Lake & Storage

Amazon S3 powers a centralized repository for chat logs, customer profiles, FAQs, training data, and ML artifacts, enabling secure scalability.

Modular API-first Architecture

Our microservices and APIs integrate booking flows into client apps, portals, CRM, and supplier systems, ensuring flexibility and reusability.

Scalable Cloud Infrastructure

AWS-native design ensures dynamic scaling during demand peaks, high availability, and accelerated feature deployment with managed services.

Predictive Intelligence Roadmap

Future modules include advanced recommendation systems, dynamic pricing, real-time offer optimization, churn prediction, and multimodal AI for visual travel discovery.

Key Metrics Achieved

60
%
Faster Bookings
15
Min
Conversion Speed
25
%
Higher Productivity

Use Case Highlights

Conclusion

With AWS-powered AI, Vernost has transformed travel booking into a personalized, automated, and loyalty-driven experience.Our solution delivers speed, scalability, and engagement reinforcing customer satisfaction, acquisition, and long-term loyalty across banking and airline ecosystems.