“We’re not competitor-obsessed, we’re customer-obsessed. We start with what the customer needs and we work backwards.”
Multi-tenancy, multi-lingual and multi-currency program management support
Comprehensive end-to-end program management, with in-house capabilities
Real-time rewards, anywhere, anytime with a 360 rewards marketplace
Customized programs for global reach
Advanced analytics for global insights
Seamless integration across borders and global scalability
AI-powered personalization & AI-driven technology for enhanced loyalty program management
Employ an omni-channel enterprise accrual engine with AI rule-based points accrual
Seamlessly manage points or miles exchange and conversion with our distribution platform, integrated with over 40 leading airline and hotel partners
Organizations need to recalibrate their strategies, emphasizing the cultivation and expansion of their existing customer base to achieve sustainable success.
By prioritizing engagement marketing, companies can unlock substantial business growth and drive long-term value for their customers.
Source: Harvard Business Review
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Optimize Engagement and Loyalty with Advanced Accrual Management
Accruals based on rules, priority, frequency & channels from multiple data sources
API-in and API-out to interface with your enterprise sources and rewards platforms
Dynamic posting of points in loyalty wallets with balance reflection in user accounts
Audit trails & bank-grade application security
Single view CRM to view all customer activity with insights on customer performance
Automated exception handling, recon & settlements
Control all user engagement data in one data activity repository
Mapped workflow for your business and operational teams
Communication control configured for events, activities, exceptions & other promotional messaging
A 360-degree view of your business performance
The Vernost Rewards Platform is a comprehensive suite designed to provide customers with a wide array of choices for rewards and redemption.
Rewards, redemption, recognition & privileges configuration based on rules, priority, frequency & channels
Rewards and redemption using electronic payments or points or both
User personalization of rewards experience with past data intelligence
Customer recognition through milestone rewards & leaderboards
Onboarding with built-in multiple suppliers for rewards and ancillary revenue generation
Built-in API suppliers like travel, shopping, vouchers, utility partners, miles exchange, etc. for various markets and industries
Maximize user engagement & redemptions through ROI-centric commercial modelling of offers and rewards to user cohorts
User communication, helpdesk, analytics and insights
Automated exception handling, reconciliation & settlements
Market co-funded incentivised offers
The Vernost Engagement Platform offers a comprehensive suite of go-to-market engagement activities tailored for large-scale loyalty membership programs.
System-driven user engagement & user acquisition at zero cost
Collect permissible user information and stitch-rich user profiles
Run gamified engagement via gamified events like lucky draws, spin-the-wheel, talent shows, quizzes, games and app-tracking
Run member acquisition engagements with a plug-and-run member-get-member referrals
Generate engagement or ancillary revenues with co-funded third-party participating merchants
Run monthly targets for users & reward them for the achievement of monthly milestones through reward gratifications
Run leaderboards for permissible users in your ecosystem
Drive instant gratifications through an integrated catalogue of 1000+ vouchers for discount buying or retention or reward
Event-based branded games to engage users, the games unlock benefits at various levels
Drive on-page sales conversion with better incentives and rewards on the transaction page
Drive incentivized third-party points exchange with third-party airline, hotel & retail partners on the fly
The Vernost Analytics Platform is a comprehensive marketing analytics suite designed to provide businesses with insights into program analytics across all transactional layers, analytics and behaviors.
Visual dashboard designer that delivers data Insights in one view
Measure and design better customer journeys and recalibrate ROI’s
Data integration, uniformity & trackability. API-In across different data sources and API-out from a singular source of truth
Powered by AI & ML, generate accurate predictions about future performance
View interactive interfaces, filters, funnel analysis, data blending, insights, reporting or carry the data into your data lake
Stitch transactional, browsing, purchase & location data together
Programmatic campaigns marketing messages with response tracking
Auto-build rich profiles based on user behaviour & cohorts
Elective marketing participation for market-funded offers
The Vernost Points Exchange Platform offers a fully managed solution for brands or enterprises to implement a points exchange program, allowing customers to exchange loyalty points.
Management of partner points onboarding, partner points issuance, exchange rates & points retirement
Built-in single API from all the suppliers, aggregators & global exchange of air/ hotel/ retail partners
End-to-end partner reconciliations, settlement, audit trails & payments processes
Compliance with PCI-DSS, GDPR, secure access, taxation, foreign exchange & regulatory compliance
Customer helpdesk, chat and call centre support
Market-funded offers and deals from airlines, hotels & retailers
Maximize engagement & redemptions through ROI-centric commercial modelling of points to user cohorts
End-to-end managed service model
